Returns and Exchanges

What is your return policy?

Feel free to review our refund policy by clicking Refund Policy.

How do I initiate a return or exchange?

To commence a refund process, kindly reach out to us through the on-site chat or the provided contact form. Please ensure to mention the order number and provide details about the issue with the product. We will promptly respond to your inquiry and assist you accordingly.

Is there a time limit for returns?

According to EU regulations, the stipulated time frame for returning a product is 14 days. This means that from the moment you receive the item, you have a period of 14 days during which you can decide whether to keep the product or initiate the return process. This policy is in place to give consumers a reasonable amount of time to evaluate their purchase and make an informed decision about its suitability. It's important to be aware that this 14-day return period is a standard guideline applied to many consumer transactions within the EU. However, the specific terms and conditions might differ based on the retailer and the nature of the product. It's always advisable to review the retailer's return policy to fully understand your rights and obligations when making a purchase.

Do I need to pay for return shipping?

No, you will not need to cover the cost of return shipping. We are committed to ensuring a hassle-free return process for our customers. As part of our customer-centric approach, we will take care of the return shipping expenses. This way, you can initiate a return without any additional financial burden. Our aim is to provide you with a convenient and seamless experience when it comes to returning products. Please feel free to reach out if you have any further questions or concerns.

What is the procedure for returning a damaged product?

If the product you have ordered arrives damaged, please promptly reach out to us through the website chat or by emailing us at "support@egeneralmarket.com." Kindly provide your order number, indicate that you have received a damaged item, and furnish us with evidence of the product's damage. This will help us efficiently assist you with the necessary steps for resolution.