Account and Customer Service
How do I create an account?
To establish an account, simply click on the account icon located in the upper right corner. Utilize your email and generate a password to craft your fresh, new account.
I forgot my password, how can I reset it?
In case you've misplaced your password, you have the option to initiate a reset process. Just locate the "forgot password" button beneath the password field on the login page and click on it. You'll be prompted to provide your email. Within a short span of time, you'll receive an email containing a link to reset your password. Customize the password according to your preference, and your account recovery will be successfully completed.
Can I change my shipping address after placing an order?
You can reach out to us through the chat feature located on our website's lower right corner, where you'll find a blue-colored icon. Just send us a message including your email, order number, and the updated delivery address you'd like for the product.
How can I contact customer support?
You have the option to get in touch with our customer support team by selecting the "contact" tab located on the left-hand menu on the page. Upon clicking "contact," you'll be prompted to supply your email and the issue for which you're reaching out. While the fields for name and phone number are optional, providing them is appreciated. Rest assured, we will aim to provide a prompt response to your inquiry.
Is there a phone number I can call for assistance?
Regrettably, we do not possess a telephone number available for customer support inquiries. However, you do have the option to reach out to us through the chat feature or the email form conveniently provided within the contact section.